We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply contact a staff member and we will do everything we can to make it right. Returns on parts and accessories are accepted within 30 days for a replacement or a refund. Returns on bikes are accepted within 5 days of purchase and will be refunded in the form of a store credit or exchange. Please read "Returns" below for more information.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns on bicycles must be within 5 days of receipt of the bicycle. There are no refunds on bicycles, exchange or store credit only. Bicycles that appear used will be subject to a re-stocking fee of 10%-30% depending on the amount of use and/or damage to the bicycle.
Please understand that we are not Amazon, nor are we a big box retail store with multiple locations and owners with vacation homes on private islands. We are a local store that is owned by one single family. We cannot attempt to meet or compete with a multi-million dollar conglomerate, we can merely run a honest business and try to support our customers and community while supporting our family. We're simply a mom and pop shop trying to survive in an Amazon world.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!